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FITNESS AND MEMBERSHIP TEAM MEMBER

DEPARTMENT:                     FITNESS CENTER   

REPORTS TO:                      FITNESS DIRECTOR

STATUS:                                PART- TIME (NON-EXEMPT)

POSITION SUMMARY

The Fitness and Membership Team Member is the lead customer service contact for all members, guests, or prospects and is responsible for supervising the fitness center during operating hours.The Fitness and Membership Team Member is also responsible for selling all products and services.

DUTIES AND RESPONSIBILITIES may include:

  • Greets and checks in all members and guests
  • Promotes program and membership enrollment in interactions with existing and potential members
  • Conducts sales tours of the facility and gives guidance to prospective customers on the type of membership category best suited fo their needs
  • Answers and directs all incoming phone calls, maintains front desk organization and appearance
  • Fields all member feedback and concerns
  • Resolves problems to ensure member satisfaction
  • Performs Opening and Closing procedures for the Fitness Center
  • Assists staff with administrative duties
  • Supervises Fitness Center during scheduled shift
  • Performs facility walk throughs and equipment cleaning/maintenance processes Maintains a professional iage within the community and the venue

MINIMUM QUALIFICATIONS

  • Must be highly motivated, energetic and customer focused
  • Excellent communication and interpersonal skills
  • Experience with computer systems
  • Current CPR, First Aid, and AED Certification or ability to be certified within 30 days
  • Ability to communicate with associates and members
  • Must be available to work a flexible schedule; a combination of days, evenings, weekends, and holidays

WORKING CONDITIONS AND PHYSICAL DEMANDS

  • Must be able to lift 40 pounds’ waist high
  • Will be required to navigate various computer programs and apps
  • May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
  • Facility has intermittent noise
Job Category: Client Services
Job Type: Part Time
Job Location: Newtown

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